Reflex Control Remote Service

Secure remote maintenance – Control Remote Service gives customers cost-effective remote monitoring and maintenance for all Reflex control units.

Reflex Service can display the relevant control unit on a PC, laptop or smartphone. Furthermore, Reflex factory services provide technicians on site with valuable advice and support in maintenance and fault-diagnosis. A special procedure establishes the data security required to protect connections between remote viewing and control units against misuse.

Our services

  • Remote monitoring and maintenance of systems via the internet

  • Easy checking of local operating conditions, system parameters and system configurations as well as fault diagnosis

  • High-level data security to protect against misuse

Your benefits

  • Inexpensive and instantly available service that also supports your personnel on site
  • Fault and/or warning messages as email messages
  • Reflex Control Remote has been granted the PlusXAward
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How is a secure connection guaranteed?

At the core of the system is a higher-level remote access server. This guarantees secure access and is continuously protected against manipulation and unauthorised external access. Access to a Reflex control unit using an IP address only is impossible because management runs centrally via the remote access server. User rights and roles are also managed centrally via the server. Users then have their own user names and personal passwords.


Reflex product with Remote Service

  • For all Reflex products with Control Basic and Control Touch control units

  • Servitec degassing systems

  • Variomat , Variomat Giga , Reflexomat pressurisation stations

  • Fillcontrol make-up systems

Requirements

→ Reflex Control Remote add-on

→ Local LAN connection or via GSM (sim card)

Control Remote is a retrofittable control add-on for remote access. It is compatible with all Reflex Control Basic and Control Touch control units. A secure internet connection can be established with any control unit equipped with Control Remote.

How to request Remote Service

With an online request, you can order our factory services online. We process your request and send you an offer for the required services.

Our personnel are also available to answer queries and provide individual advice.

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