Customer service assignment (DE/EN)

Contact information

Please complete the following information and send the completed form to our central factory customer service. We will process your order immediately and forward it to the responsible customer service technician. The fitter will make an appointment with you, the contact person on site, at short notice. Incorrectly filled orders cannot be executed.

Order information
Please enter your own order number! (Not the Reflex order number)

different billing address

Invoice by e-mail

Here you can enter a different e-mail address if required.

Object data

System data

In the following you have the possibility to attach further information. These can be photos showing the damage or a type plate.

Treated plant water
If yes, please select

Send order
Exemption certificate according to § 48b EstG
Invoice in accordance with § 35a EstG

Please note that we will carry out customer service under our currently valid and known customer service conditions, insofar as this is not a warranty. The invoice will be issued exclusively to the customer of the customer service deployment with the exception of the specification of a different billing address. The decision as to whether a warranty claim exists can only be made by the customer service management. A calculation is also made if a possible notice of defects should prove to be unfounded. Our currently valid conditions can be found in our service guidelines.

The repair shall also be carried out if the notice of defect proves to be unfounded.

If the repair is not desired, the travel and inspection costs incurred will be charged.

Privacy statement*
Here you can find our privacy policy.