Frequently asked questions (FAQs)

General questions

The quickest and simplest way is to make an online request. Alternatively, you can use our customer service hotline: Phone: +49 2382 7069-9505 (Mo - Fr 8.00 16.30) or aftersales@reflex.de

Contact our customer service hotline (aftersales@reflex.de). Have the device type, the error code and the error description ready so that we can give you quick assistance.

Questions about our products

All Reflex products come with instructions on assembly and operating that contain all the key information for installing and commissioning our products. The instructions can be found in the product section on the Reflex website. Enter the article number in the search field at the top right of the website to go directly to the product where the instructions can be downloaded. Alternatively, commissioning can be carried out by Reflex Service technicians: Find out more.

The ideal mounting point for the MAG is in the main return flow near the heat generator. For more detailed information, refer to the assembly and operating instructions.

No, Reflex has developed a product that can be used in any application. With membrane pressure expansion vessels, a general distinction is made between the Reflex and Refix product lines. While Reflex vessels are suitable for use in heating, cooling and solar systems, Refix products are used for non-potable water systems and geothermal energy. Specialist potable water systems under DIN 1988 is covered by the products Refix DE and Refix DT.

Contact Reflex Service so that we can advise you accordingly and provide you with the correct spare part for your specific system. Have the device type, year of manufacture and special specifications ready.

A cartridge’s maximum capacity as specified by the manufacturer – softening = 6,000 litres, demineralising = 3,000 litres – is divided by the water hardness obtained from the local utility company (WVU). Example: 6,000 litres / 10°dH = 600 litres. The demineralising cartridge must be replaced by a new cartridge either after a maximum draw-off quantity of 600 litres or after 18 months of use. Water hardness can also be precisely determined using the Reflex hardness measuring set.

Questions about the spare parts service

Contact Reflex Service so that we can advise you accordingly and provide you with the correct spare part for your specific system. Have the device type, year of manufacture and special specifications ready.

Ordering, delivery and invoicing is carried out only via specialist wholesalers.

Spare parts are components within products and belong to their design or standard equipment and are necessary for operation. Accessories offer additional functions or extras to the product.

Questions about repair services

The quickest and simplest way is to make an online request. Alternatively, you can use our customer service hotline: Phone: +49 2382 7069-9505 (Mo - Fr 8.00 16.30) or aftersales@reflex.de

Repairs under warranty or guarantee are free of charge. For other repairs, hourly rates and other costs are available online in the service guidelines.

Reparaturen und Wartungen sind stets von autorisierten Personen wie SHK-Fachhandwerkern oder dem Reflex After Sales & Service durchzuführen! Vermeiden Sie Anlagenausfälle, Fehleinstellungen, Verschleiß und Ineffizienz, indem Sie ausschließlich Fachpersonal an Ihrem System arbeiten lassen.

Contact

Didn’t find what you need? Our personnel will be happy to answer any other questions by phone or email:

Reflex factory services

Reflex Werkskundendienst

To place orders and make inquiries about factory services

Tel.: +49 2382 7069-9505
(Mo - Fr 8.00 16.30 Uhr)

aftersales@reflex.de

Technical hotline

Technische Hotline

To ask questions about any of our products and technologies

Tel.: +49 2382 7069-9546
(Mo - Fr 8.00 16.30 Uhr)

aftersales@reflex.de

Commercial processing

Kaufmännische Abwicklung

To make any commercial inquiry about services

Tel.: +49 2382 7069-7505
(Mo - Fr 8.00 16.30 Uhr)

aftersales@reflex.de